Penny wise, pound foolish
What is the smartest, cleverest bit o' wisdom that has ever been passed on to you which you actually use or have used? They say the old like to pass on their wisdom to the young and the young need to learn it themselves by making the same mistakes. Who told you something which you have found to be true and have used in your life path?
us that you'll never be that rich to buy poor and how true that turned out to be...
So I've never owned an Australian Shepherd.
That phrase is "you get what you pay for." In other words, if you buy cheap stuff you will end up replacing it sooner. Cheap does not mean one saves. There are so many times in life when remembering that lesson as I drove her to get groceries that I have applied in my own life.
A second lesson was from my 8th grade math teacher. We didn't learn much math in that class. The teacher spent the whole hour talking... and talking... and talking... But, surprisingly, I listened! One of the comments he made was "watch out for the quiet ones." It isn't the person who heaps praise or lets loose with a torrent of verbal abuse one needs to react to - rather, it is the one who says nothing. The quiet ones are the ones who will put a knife in your back and maybe smile in your face as they do it. As customers, the client who leaves and doesn't say "thank you" or who doesn't make a comment about service is perhaps one who will never return. In my present employment we have the idea that a person is checking out the office and within a few seconds making a decision about returning next year. They may suffer through the experience of getting their tax return done today (since they are already in the door) but by scoping out how the employees express themselves, how they appear, the cleanliness of the office and so forth all add up to a decision as to whether they will ever return again. Such decisions happen very quickly.
Finally, when I taught high school our principal would always lecture the teachers that for every student who leaves the school we are really losing students in multiples of 10 - because they have friends and relatives who may go as well. Turns out the same is true where I am employed - when we fail to deliver service or in some other way don't score a home run that one dissatisfied client will tell every other person he/she knows. Our reputation suffers accordingly. On the positive side however, somebody with a truly positive experience may mention that to others but extending the recommendation very far seldom happens quite as rapidly as from the dissatisfied customer!
everysooften
west Michigan